Privacy Policy

Who we are

BodyCare Sports Injury Clinic ("we", "us", "our") is the data controller for personal information collected through this website and through our clinic. Our registered clinic address is Bury Road, Kentford, Newmarket, Suffolk CB8 7PZ. You can contact us by phone on 01638 724042 or by email at info@bodycaresportsinjury.clinic.

Information we collect

We collect personal information that you give to us directly, including:

• Your name, phone number and email address when you complete our contact form or request an assessment.
• Information about your symptoms or injury that you choose to share with us via the contact form, symptom checker or in clinic.
• Your email address when you download our self-help checklist or other lead-capture resources.
• Account information (name and email) if you sign in using Google to access protected areas of the site.
• Clinical notes, assessment findings and treatment records created during your appointments at the clinic.

How we use your information

We use your personal information to:

• Respond to enquiries and book, manage and follow up on your appointments.
• Send you the resources you have requested, such as the self-help checklist.
• Provide and document your clinical care.
• Keep our website secure and improve how it works.
• Meet our legal, regulatory and insurance obligations as a healthcare provider.

Legal basis for processing

Under UK GDPR, we rely on the following lawful bases: your consent (for example when you submit a contact form or download a resource), the performance of a contract (when we deliver an appointment you have booked), our legitimate interests (running and improving the clinic and website), and legal obligation (keeping clinical records). Clinical information is processed under the additional condition for the provision of health care.

Cookies and analytics

Our website uses a small number of cookies that are necessary for the site to function. We may also use basic, privacy-respecting analytics to understand which pages are visited so we can improve them. We do not sell your data and we do not use it for cross-site advertising.

Who we share your information with

We only share your information where necessary, with:

• Our online booking provider, where you choose to book an appointment.
• Service providers who host our website, database and email infrastructure on our behalf, under contract.
• Other healthcare professionals, but only with your consent or where required for your care.
• Regulators, insurers or law enforcement where we are required to do so by law.

We do not sell your personal information to third parties.

How long we keep your information

Enquiry and marketing data is kept for as long as is needed to respond to you and, where you have consented, to continue to send you information you have asked for. You can ask us to delete it at any time. Clinical records are retained in line with professional guidance for healthcare providers in the UK.

How we protect your information

We use appropriate technical and organisational measures to protect your information, including access controls, encrypted connections to the website (HTTPS), and reputable hosting and database providers. Access to clinical records is limited to clinicians and administrative staff who need it to deliver your care.

Your rights

Under UK GDPR you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your personal information, subject to our legal obligation to retain clinical records.
• Object to or restrict how we use your information in certain circumstances.
• Withdraw consent at any time, where we are relying on your consent.
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your information.

To exercise any of these rights, please contact us at info@bodycaresportsinjury.clinic.

Changes to this policy

We may update this policy from time to time. The date at the top of the page will show when it was last changed. Significant changes will be highlighted on this page.

Contact us

If you have any questions about this privacy policy or how we handle your information, please contact:

BodyCare Sports Injury Clinic
Bury Road, Kentford, Newmarket, Suffolk CB8 7PZ
Phone: 01638 724042
Email: info@bodycaresportsinjury.clinic